Privacy Policy

Our contact details 

Name: Wakebridge Estates
Address: 46 Bridge Street, Belper, Derbyshire, DE56 1AX
Phone Number: 0133 222 0619
E-mail: enquiries@wakebridge.co.uk

The type of personal information we collect 

We currently collect and process the following information:

  • Identity data - e.g. title, first and last name, marital status, gender, date of birth, maiden name, national insurance number, property ownership details or other evidence regarding your property

  • Contact data - e.g. email address, property/business address, telephone numbers and billing addresses

  • Financial data - e.g. bank account, payment details, salary, bank details, mortgage statements, credit card details

  • Transaction data - e.g. details about payments to and from you and any other services you have purchased through us

  • Technical data - e.g. IP addresses, browser data, location data and platform data

  • Marketing and communications - e.g. marketing preferences

  • Website usage data - e.g. how you use our site, products and services

  • Other information pertaining to special offers and surveys

How we get the personal information and why we have it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • You have contacted us regarding your property

  • You have instructed us regarding your property

  • You want to register on our mailing list

  • You have visited our office and registered your details

  • We are acting on behalf of a client regarding your property

  • You have used Wakebridge Estates’ services in the past

  • You contact us via our social media platforms

  • You provide us with feedback on our services

  • You enter a competition or fill in a survey

  • You want to make a complaint

  • You call us via one of the portals that we advertise on and the call is recorded

We may also receive your personal information from any of the third parties or publicly available sources listed below:

  • Publicly available sources or registers e.g. Companies House, HM Land Registry and/or the Electoral Register

  • Data brokers or aggregators

  • Property portals that you enquire about our properties or our services through

We will only use your personal information for the purposes of which we have collected it for. We may use the information that you have given us in order to:

  • Keep internal records

  • Fulfil a contractual agreement

  • Register your details on our database

  • Fulfil legal obligations such as complying with Anti-Money Laundering Regulations by confirming your identity, proof of funds and ownership of a property

  • Confirm your identity for security purposes

  • Arrange appointments at properties

  • Send marketing communications (when consented)

  • Improve our products or services

  • Customise the content we show you based on your requirements

We may share this information with relevant parties involved in a property transaction such as:

  • Other parties involved

  • Solicitors involved in the property

  • Any professional advisors, e.g. accountant

  • Estate agents in the transaction chain

  • Professional bodies (RICS, NAEA, The Property Ombudsman)

Under the General Data Protection Regulation (GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting us by post at akebridge Estates Limited, 46 Bridge Street, Belper, Derbyshire, DE56 1AX. You can also call us on 0133 222 0619 or email enquiries@wakebridge.co.uk

(b) We have a contractual obligation.

(c) We have a legal obligation.

(d) We have a vital interest.

(e) We need it to perform a public task.

(f) We have a legitimate interest.

How we store your personal information 

Your information is securely stored on our property management software and on our private business server. Any paper records are stored safely at our premises.

We keep your name, contact details and address for 6 years/or until it is no longer necessary. We will then dispose your information by permanently deleting it from our systems or shredding any paper records.

Your data protection rights

Under data protection law, you have rights including:

  • Your right of access - You have the right to ask us for copies of your personal information.

  • Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

  • Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

  • Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

  • Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances.

  • Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

  • You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us by post at Wakebridge Estates Limited, 46 Bridge Street, Belper, Derbyshire, DE56 1AX. You can also call us on 0133 222 0619 or email enquiries@wakebridge.co.uk if you wish to make a request.

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at enquiries@wakebridge.co.uk. Our postal address is Wakebridge Estates Limited, 46 Bridge Street, Belper, Derbyshire, DE56 1AX.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:            

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113
ICO website: https://www.ico.org.uk